· Labor is billed hourly in 15 minute increments. Rates are typically 33% to 66% less than the manufacturer's field service engineering service rates.
· Estimates are billable time and will be applied to the repair charges as they are a preliminary part of the repair.
· Consultation charges apply when a block of time is used to compile technical information for a repair or to research a new equipment purchase.
· Estimates and consultation charges are based on the hourly rate.
· Hourly rates for 2017 are $135.00 per hour.
· Travel charges are at the current hourly rate.
· All repairs are scheduled upon receipt of a completed request form.
A PO# for a minimum amount of $600.00 or estimate amount is a requirement. The initial visit to provide quotes or estimates, initial diagnostics, and travel time are billable hours. Completed repairs may be invoiced for a portion of the PO amount on smaller repairs. Repairs that exceed the amount of PO are adjusted to the invoiced amount.